Return Policy

Effective Date: [November 01, 2025]

At Haatfy, we value your satisfaction.
We carefully source and inspect our products to ensure high quality, but if you are not fully satisfied with your purchase, our Return & Refund Policy helps ensure a smooth resolution. 

1. Eligibility for Returns

You can request a return or replacement if:

The product you received is defective, damaged, or incorrect.

The request is made within 7 days of delivery.

The product is unused, unwashed, and in its original packaging with all tags and accessories intact. 

2. Non-Returnable Items

Certain items cannot be returned, such as:

Products under hygiene or safety categories (e.g., personal care, innerwear, cosmetics).

Digital goods or downloadable products.

Clearance or “Final Sale” items.

Products damaged due to customer misuse or negligence. 

3. Return Process

1. Contact our support team at support@haatfy.com or through our website.

2. Provide your order number, reason for return, and clear photos (if applicable).

3. Our support team will review your request and guide you through pickup or drop-off arrangements.

4. Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. 
 

4. Refunds

If your return is approved:

Refunds will be processed within 7–10 business days.

Refunds are issued to your original payment method or as store credit (depending on payment type).

Shipping costs are non-refundable unless the return is due to an error on our part (wrong or defective item). 

5. Exchange Policy

If the item is available in stock, you may request an exchange instead of a refund.
For unavailable items, a refund or store credit will be issued.
 

6. Order Cancellations

You may cancel your order before it is shipped by contacting our support team.
If the order has already been shipped, standard return procedures will apply after delivery.